ISO 10001

ISO 10001:2007 is an internationally accepted standard for customer service. It specifies the codes of conduct to improve customer satisfaction. In today’s business world, building customer satisfaction and loyalty is a key to profitable business. The certification helps companies in planning, designing, developing and implementing the international standards to improve customer satisfaction. With the help of this certification, organizations can implement product-related codes to keep the customers satisfied and by making them loyal.

Regardless of size and type, the certification is beneficial for every business. It consists in three main things; designing Customer Feedback / complaint handling system, interpretation of the feedback parameters / complaint parameters and data Analysis of the feedback / complaint root cause. To get certified, companies have to go through the certification process.


Every business makes some promises to their clients and it is very important to keep all such promises in an efficient manner. In simple words, the certification ensures that companies have an efficient customer satisfaction management system in place. Following are the benefits of the certification:


If your company is involved in any tier in the medical device and pharmaceutical supply chain, the certification offers the following benefits for your business:

  • It improves fair trade practices
  • It enhances customers’ confidence in organization
  • It reduces the chances of misunderstandings and complaints

We are a leading ISO consultant company in Saudi Arabia. We not only posses vast experience and strong knowledge about ISO 10001 requirements but also understand ways how to implement them. In short, we offer a variety of products and services helping business in achieving the certification.

  • It improves fair trade practices
  • We have a team of highly qualified consultants and auditors who have the unmatched expertise and technical competence.
  • We offer consulting, training, internal audits, pre-assessment audits and facilitation during the ISO 10001 compliance process.

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